Shipping Policy

SHIPPED WITH CARE

All orders are carefully examined and packed by our Quality Assessement Team prior to shipping. This way, loch-store.com ensures supreme quality for all of our loyal customers. All orders are secured and checked through 'Norton Secured'. You have a 90-day money-back guarantee on all orders.

 

FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in Asia by CJPACKET and the USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.

LOST/MISSING PACKAGES

loch-store.com are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

SHIPPING TIME

Shipping time varies by location. These are our estimates:

Location

*Estimated Shipping Time

United States

5-15 Business days

Canada, Europe

5-15 Business days

Australia, New Zealand

5-17 Business days

Central & South America

7-25 Business days

Asia

7-25 Business days

Africa

15-30 Business days

 (Shipping times may be affected by a couple of days due to the corona situation)
Max delivery time – 30 business days.
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped. Please use our "track my order" service to track your package.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-4 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
SUPPORT 24/7

Contact us 24 hours a day, 7 days a week

30 DAYS RETURN

If you are not satisfied with the product, then let us know within 30 days of purchase, and we will give you a full refund.

Free Delivery

Free shipping on all US and Canada orders

Secure Checkout

You Can Pay With Complete Security Via Paypal